07860 346821 
admin@mortgagesexplained.co.uk 

CONTACT US  

07860 346821 
admin@mortgagesexplained.co.uk 
 
Please be aware that; 
 
The value of pensions and investments can fall as well as rise. You may get back less than you invested. 
 
Your home may be repossessed if you do not keep up repayments on your mortgage. 
 
The Financial Conduct Authority does not regulate on Legal Services and Conveyancing. 
 
Some Buy to Let Mortgages are not regulated by the Financial Conduct Authority. 
 
Advice in respect of Legal Services is provided by a third party. Neither Mortgages Explained Ltd nor Quilter Financial Services, are responsible for advice provided in these areas. 
Making a Complaint 
 
If you are unhappy with our service 
 
If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:  
 
Quilter Financial Planning Complaints Department 
 
Quilter 
SUNDERLAND 
SR43 4JP 
 
Email: QFPcomplaints@quilter.com 
 
Tel: 0808 171 2626 
 
You can find more information by visiting the Quilter Financial Planning website:  
 
https://www.quilter.com/support-help/contact-us/contact-quilter-financial-planning/ 
 
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk) 
 
 
 
 
 
 
 

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